The way in which organisations will conduct their operations in the future will forever be changed due to the impact of COVID-19.
The threats to business continuity will challenge organisations to rethink what ‘business as usual’ means and how this will influence their strategies when implementing structures and practices to ensure operational continuity. The Affinity Group’s service offering is well-positioned to support our clients’ organisational strategies with regards to business continuity and disaster recovery planning.
To meet our clients’ business continuity expectations, we have invested in a hybrid business support model that provides a blended workforce split between on-premise and remote work solutions based on the risk level of the service provided and amount of oversight required.
We offer professional outsourced business support to organisations involved in:
- niche customer services markets
Our services include:
- Software Development & Testing
- Solutions Architecture
- Business Systems Analysis
- Product Support
We incorporate the use of omnichannel engagement to provide our clients with solutions for:
- Outbound campaigns from lead generation, sales activations and collections of arrears
- Customer services
- Data entry solutions
- Quality Assurance
Our solutions are people-centric and focus on positive outcomes for our clients, in terms of debt recovered, and for the debtor, by ensuring their dignity is maintained when negotiating a payment plan that is both sustainable and realistic.